#CONVERSATIONAL AI VOICE HOW TO#

Note that this task is programmed to keep the conversation alive by setting listen to true, which allows the user to end the conversation.

This task uses a Collect flow to gather this information from the user before redirecting to the complete_collect_roomitems that completes the request.Ĭompletes the user's request to deliver the extra items. This ensures the conversation is tightly scoped to what the bot has been trained for, increasing it's chances of successfully helping the user.Īsks the user which extra items they need delivered to their room. This task also responds with a list of specific requests the bot can help the user with. You should train this task based on how you’re asking your users to begin interacting with the chatbot. The default task triggered when the user greets the chatbot. The bot template comes with nine built-in tasks. Select the template in the Build a bot page to create the bot. We’ll be using the Hospitality template available in the Twilio console.

Configure the IVR to contextually hand-off calls to a human agent.

Connect the bot to a Twilio phone number to deploy it as an IVR.

Program and train the bot to perform some new tasks.

Modify the bot to work with your Twilio account.

Create an Autopilot bot with a template from the Twilio Console.

Instead of requiring your users to provide exact responses or keywords to interact with your IVR, the IVR can be trained to parse and/or recognize similar phrases or words. It uses natural language understanding (NLU) to detect what your users are saying and match it to an appropriate task. This guide will give you the resources and information you need to build a conversational IVR (Interactive Voice Response) with Autopilot.Īutopilot uses a task-driven programming model where tasks correspond to outcomes the user wants from interacting with your IVR, like booking an appointment, planning a reservation, or changing a flight. Programming Tasks with Autopilot Actions.

#CONVERSATIONAL AI VOICE HOW TO#

How to hand-off messaging conversations to your contact center Node.js Quickstart using Twilio Functions

Conversational ai voice